Faq

FAQ’S:

: WHY SHOULD I BUY FROM YOU?

We stand behind our ability to offer the best value on jewelry on the website and back it up with a 100% refund guarantee. We are one of the very few online sellers to have long jewelry expertise. Further, we offer direct from the manufacturer pricing.

: WHERE IS YOUR JEWELRY MADE?

Our all production is carried out in manufacturing set up’s in Jaipur Rajasthan in India.

 : CAN I GET A DIFFERENT CHAIN LENGTH FOR THE PENDANTS? DO YOU RESIZE RINGS?

Yes we could get a different chain length for you. Also we love to resize rings for you.

 : I PURCHASED AN ITEM. HOW DO I PAY?

 Proceed to the checkout link found on the product page. If you have any trouble using the checkout feature, please contact us and we will be happy to assist you.

 : ARE SHIPMENTS INSURED?

Yes, shipments are risk free we fully insure your shipment from the moment it leaves our premises to when it arrives at your door. However, in the event of a return, you are responsible for insuring the item.

 : I WHAT PAYMENT METHODS DO YOU ACCEPT?

We accept PayPal and wire transfers as the primary payment methods.

: CAN I CUSTOMIZE A PIECE OF JEWELRY?

Yes, at Jewelum we specialize in customized jewelry. Alternatively, you can send in one of your own designs and we will make those for you. Any of our designs can be made in any metal, any size, and can accommodate any gemstone.

 : WHAT IS YOUR RETURN POLICY?

If for any reason you are not 100% satisfied with your purchase within 3 working days of receipt of goods. The applied shipping charges, duties, taxes or any other charges levied on the shipment by/on the destination or during transit is non refundable and non adjustable.

: NON RETURNABLE PRODUCTS INCLUDE OF NON-RETURNABLE ITEMS EXAMPLES:

> Products modified as per customer requests

> Items which have been abused or modified

> Special orders made to customer specifications

 : CAN YOU HELP ME KEEP THE JEWELRY GIFT A SURPRISE?

Engagement, marriage or another special occasion designer jewelry available our website www.jewelum.com. We can ship your order to an address other than your home to help you maintain your surprise, fast shipping. And please don't hesitate to contact us for any special requests. We also have special option on our website.

 : WILL I BE LIABLE FOR MY JEWELRY ORDER WHILE IT IS BEING SHIPPED?

We fully insure each order all the way to you. Shipment is always risk-free. That means that when your order is in transit to you.

 : HOW DO I CANCEL AN ORDER AFTER IT HAS BEEN SUBMITTED?

Canceling your order write to us with in 24hrs. and mention reason for cancellation of order.

 : WHY DO SIMILAR PIECES OF JEWELRY HAVE SUCH DIFFERENT PRICES?

The prices further depend on the quality and size of gemstones, clarity and many other factors. Designer jewelry also generally costs more, especially if it is a one-of-a-kind piece. Special finishes, may also affect the cost of the piece.

 : WHO WILL PAY DUTIES AND TAXES?

The Buyer Will be responsible to pay all Duties and taxes Applicable In their Country.

 : HOW DO I SUBSCRIBE TO OR UNSUBSCRIBE FROM YOUR NEWSLETTERS?

Open our website www.jewelum.com and look it home page and you can sign up for newsletters by entering your e-mail address. Wish to receive promotional and occasional materials may opt-out of receiving these communications by using the unsubscribe feature within the e-mail. Thanks you for visiting www.jewelum.com

 

 

 

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